Support for Business
FilioTech® is proud to offer superb support services to all clients, no matter where they are in the World. Based in the UK, Surrey, we offer our support services to match your needs. Ranging from one-off Onsite Support visit to Pro-Active Business Support or Remote Support, we've got what it takes to offer outstanding Support.
Pro-Active Business Support
Take full advantage of our pro-active support and benefit from our excellent and no #1 Managed Endpoint Protection solution, smooth cloud backups, and our hardware and software monitoring system. We can detect potential issues before they become critical and result in damage to your system.
Pro-active support and our detection system allow us to look and diagnose potential problems before they become critical. For example, S.M.A.R.T status on disk drive would be detected, or heavy memory consumption or unusual file that is potentially a security threat.
Activity Monitoring
Through intelligent use of monitoring systems, we are able to provide early detection of malware, unusual computer activity, or faulty hardware much earlier than the user notices. We use our technology to maintain any computer or device to optimum running levels.
Management
JAMF Pro is what we use to configure profiles, security policies, WiFI or VPN profiles, and we distribute them to selected devices.
Helpdesk Support
Our support team offers assistance to your colleagues so that technical issues can be dealt with as soon as they arise, with regular updates.
Instant Support
Rapid response throughout the day to any issues
Activity Monitoring
Faulty hardware, software issues, malware detection
Apple Management
We use JAMF Pro for Apple Mac Management
" I had a small hardware problem with an iMac. I tried to call the Apple store in Kingston on a Friday, got through to a far-away call centre and, 20 minutes later, all they could do was give me a Genius appointment 1 week later. So instead I called Rafal that same Friday, he collected the iMac on the Monday, got the spare part on the Tuesday and he returned it to my house on the Wednesday fixed and fully tested. That's what I call an EXCELLENT service! The price was very good too. In future I will use Rafal for all my Apple hardware and software issues - much better than Apple. "
Alistair Lamb
" Rafal, is a brilliant expert with macs, what he does not know is not really worth knowing. A great helpful guy with great IT skills. Very highly recommended. "
John Simpson
" Rafal's customer services is brilliant, his technical skills superb. He's my go-to to fix my Apple products. Much appreciated!! "
James Pattinson
